FAQ

Click a question to see the answer.

iPad

I Can't Hear Anything!
    1. Check the volume
    2. Review settings to make sure Mute is not on
    3. Go to Settings>Sound>Make sure volume is up
    4. Restart the device
    5. Go to Settings>General>Reset>>Reset All Settings (Do NOT Erase)

The app was deleted / The app is missing
      1. Restart device
      2. Go to the App Portal and download and reinstall app
      3. Force check in with Filewave
      4. Make sure the device is connected to a WiFi network
        • ਸੈਟਿੰਗਾਂ>WiFi>Select WiFi that you want to use

Laptop

What is the Desktop?

Once your computer has finished starting up, the first thing you’ll see is the desktop. You can think of the desktop as the main workspace for your computer. From here, you can view and manage your files, open applications, and access the Internet, among other tasks.

What is an Application?

An application—also known as a program—is a type of software that allows you to complete tasks on your computer. macOS comes with many applications you can use.

How do I shut down my computer?

Click the Apple icon in the top-left corner of the screen, then select Shut Down.

How do I restart my computer?

If your computer has become slow or unresponsive, you can choose Restart to quickly turn it off and on again. Click the Apple icon in the top-left corner of the screen, then select Restart.