Apple Care Students

Batesville High School students have the opportunity to participate in the AppleCare course.  The students enroll in the independent study course and learn the material through the Apple Certified Mac Technician courses.  They assist the Help Desk in each of the four schools.

Responsibilities include:
★Assist with technology support of the One to One initiative
★Represent the IT Department
★Know, understand, and follow the IT guidelines and policies
★Report to the IT Department location for the period scheduled
 Daily tasks include:
★Basic troubleshooting
★Minor software issues
★Diagnose laptop / iPad issues
★Track tickets
★Answer application questions – “How To”
★Word, Excel, PowerPoint, iMovie
★Create ‘How To’ videos and instructions
★Record / log your daily activity